About — ID Resilience

What is testing and exercising?

Don’t let a real time crisis expose your vulnerabilities. ID Resilience will test and Exercise your crisis management plans in safe and secure environment. We work with you to facilitate solutions, protecting your business operations and safeguarding your brand.

Client Consultation — designed to allow our market leading team of resilience experts to gain an understanding of the threats and risks and your core values.

Aims and Objectives — agreed to provide measurable outcomes and added value.

Bespoke scenarios — to test resilience plans, governance and communication arrangements, challenging realistic scenarios are designed for delivery through various methods.

Table top Exercises, ranging in size from a small executive panel up to 200 people, we integrate key stakeholders, interdependencies, Strategic, Tactical and Operational levels of the organisation to work through a series of bespoke injects. Through facilitated discussion and key decision makers present, live time policy and organisational learning becomes tangible.

Live Play Exercises, range in size and simulate real time events played out in a controlled safe environment. This is a comprehensive process and is often preceded by a table top exercise. Live play is the optimal learning environment to put the plans into action!

Learning and Implementation is captured, fed back live and captured in a comprehensive debrief document accompanied by an action plan for implementation.

Testing and exercising is cyclical and should be undertaken regularly as a part of your resilience strategy to demonstrate to insurers, clients and to satisfy yourself that your organisation can effectively bring your contingency plans to life and protect your brand.

Exercising in Action

"As a police officer for 30 years, and working in the private security industry for 3 years, I have participated in many table-top exercises from small local events to full-scale national security planning exercises. In August 2014, I attended Exercise Jacklin, a Ryder Cup planning exercise day at Gleneagles Hotel and I have no hesitation in saying that it was by far the most professional I have ever attended.

Ian Kerr’s confident delivery, together with the comprehensive multi-media preparation of a series of realistic scenarios ensured that the whole audience participated, contributed and benefitted from the experience. On a personal level, during the Ryder Cup week an incident occurred which was virtually identical to one of the scenarios rehearsed and that experience allowed me to deal with the incident confidently in the knowledge that I was acting properly.”

William Kirkwood - Communications and Intelligence Manager - Securigroup

QUALITY POLICY

The ID Resilience Ltd team has developed a commitment to providing innovative testing and exercising services for the major events and corporate markets. To continuously strive to satisfy all of our clients and provide a service that is both of the highest standard and remains extremely competitive within the industry. The company is very proud of the distinguished client base it has already established, and is conscious of maintaining good relationships and a culture of encouraging feedback and integrating it into ongoing service delivery, we aim to:

Maintain, and therefore continually improve, an effective Quality Management System compliant with BS EN ISO 9001:2015
Achieve and maintain a level of quality which enhances the Company’s reputation with customers.
Ensure compliance with relevant statutory and safety requirements.
To endeavour, at all times, to maximise customer satisfaction with the services provided by ID Resilience.

This is achieved and maintained by a constant monitoring of the company’s operating procedures, internal staff and associate capabilities. Throughout the company, operations are strictly delivered within the bounds of the law and we follow guidance in terms of quality management and HR equal opportunities.

Associates are aware of the objective to promote a common approach to quality standards and delivery of our services. The quality standards expected of the company and its associates are published internally in the Business Operating Manual, supported by the Associate handbook and regular briefings and training. These documents are maintained in line with ISO 9001: 2015.

Through a combination of strategic meetings with IDR non-executive director, associate briefings, and annual Management Reviews of the systems in place, ID Resilience are committed to continually improving the quality and effectiveness of the business.

As the Managing Director it is my stated aim to foster this approach in the belief that the pursuit of client satisfaction will sustain a high quality service and as a consequence promote and enhance the reputation of the company in the marketplace.