QUALITY POLICY

The ID Resilience Ltd team has developed a commitment to providing innovative testing and exercising services for the major events and corporate markets. To continuously strive to satisfy all of our clients and provide a service that is both of the highest standard and remains extremely competitive within the industry. The company is very proud of the distinguished client base it has already established, and is conscious of maintaining good relationships and a culture of encouraging feedback and integrating it into ongoing service delivery, we aim to:

1. Maintain, and therefore continually improve, an effective Quality Management System compliant with BS EN ISO 9001:2015
2. Achieve and maintain a level of quality which enhances the Company’s reputation with customers.
3. Ensure compliance with relevant statutory and safety requirements.
4. To endeavour, at all times, to maximise customer satisfaction with the services provided by ID Resilience.

This is achieved and maintained by a constant monitoring of the company’s operating procedures, internal staff and associate capabilities. Throughout the company, operations are strictly delivered within the bounds of the law and we follow guidance in terms of quality management and HR equal opportunities.

Associates are aware of the objective to promote a common approach to quality standards and delivery of our services. The quality standards expected of the company and its associates are published internally in the Business Operating Manual, supported by the Associate handbook and regular briefings and training. These documents are maintained in line with ISO 9001: 2015.

Through a combination of strategic meetings with IDR non-executive director, associate briefings, and annual Management Reviews of the systems in place, ID Resilience are committed to continually improving the quality and effectiveness of the business.

As the Managing Director it is my stated aim to foster this approach in the belief that the pursuit of client satisfaction will sustain a high quality service and as a consequence promote and enhance the reputation of the company in the marketplace.

Smal BSI